Version of 21 October 2026
1. General
1.1. These Terms govern the use of Karavan — the iOS and Android app, the web cabinet and related services (the "Service").
1.2. The Service is owned and operated by individual entrepreneur Imerov Adilkhan, Kyrgyz Republic ("we", "us"). Contact: [email protected] or the "Support" section of the app.
1.3. By registering or using the Service you confirm that you have read and accept these Terms and the Privacy Policy. If you do not agree, do not use the Service.
1.4. The Service is for persons aged 18 or over and for companies and entrepreneurs acting through their representatives.
2. What Karavan is
2.1. Karavan is an information platform where shippers, carriers and logistics agents find each other: they publish cargo and trucks, respond to listings, agree in chat, track the delivery and rate each other. Regions: Kyrgyzstan, Russia, Kazakhstan, Georgia, China.
2.2. We are not a carrier, freight forwarder, shipper, insurer or party to any contract of carriage. Contracts of carriage are made directly between users. We are not responsible for the performance of a transport, the safety of cargo, payment for a transport, the accuracy of information provided by users, and do not guarantee that a listing leads to a deal.
2.3. Freight rates are stated in US dollars and settled by the parties directly. The Service does not receive or transfer this money.
3. Registration and account
3.1. Registration requires a mobile phone number confirmed by a code. You may also sign in with Google or Apple and then link a phone number.
3.2. At registration you choose a role: Carrier, Shipper or Logistics agent. A role change is requested through the Service.
3.3. You must provide accurate information, not share access to your account and keep your password and codes secret. Actions taken from your account are deemed to be yours.
3.4. One person — one account. Creating accounts to bypass a block is prohibited.
3.5. You can delete your account at any time in the app profile. Deletion is irreversible. An account cannot be deleted while it has a deal in loading, in transit or in dispute, or an open Support ticket. Completed deals remain visible to your counterparties marked "User deleted", without your personal data.
4. Identity verification
4.1. A Carrier may respond to cargo and publish trucks only after identity and document verification (passport, driving licence, registration certificates of the tractor and the trailer, selfie). For other roles verification is voluntary and gives a "Verified" badge.
4.2. Verification is performed automatically (document reading, face comparison, liveness video) and, where needed, by an Administrator. You may appeal an automatic decision through Support.
4.3. Submitting someone else's or forged documents is prohibited and leads to the account being blocked.
5. Listings, responses and deals
5.1. A listing must be true: route, dates, cargo weight and type, truck specifications, rate. Listings for the transport of goods prohibited or restricted by law, as well as false, duplicate or advertising listings, are prohibited.
5.2. A listing is active until the date shown in the Service and is then removed automatically.
5.3. A deal is created only when both parties have pressed "Agreed" on the same response and accepted the risk warning. A one-sided confirmation lasts 48 hours.
5.4. Parties communicate only through the in-app chat. A user's phone number is never shown to other users.
5.5. In a deal the carrier (or the driver of its truck) shares location from "Agreed" until arrival. It is visible only to the deal's parties and, when a ticket is open, to Support.
5.6. The parties confirm deal stages (loading, in transit, unloading) with photos or videos in the checklist. If the shipper does not confirm completion within 24 hours, it is confirmed automatically.
5.7. Once the truck is under way, a deal can be cancelled only through Support.
6. Disputes and Support
6.1. All disputes about a deal are handled by the Service's Support. Support may suspend a deal, request materials, decide and apply a rating penalty. An Administrator may review Support's decision.
6.2. If a party does not answer Support for 48 hours, the decision is made on the materials available.
6.3. Support's decision concerns the operation of the Service (deal status, rating, restrictions) and does not deprive the parties of the right to go to court over the contract of carriage.
7. Rating and restrictions
7.1. After a deal the parties rate each other. The rating is calculated automatically over recent deals. A low rating may restrict the account.
7.2. We may warn, temporarily restrict or block an account or remove a listing for breach of these Terms or the law, fraud, abuse, spam, or attempts to move communication outside the Service for deception.
8. Plans and payment
8.1. Some features are paid. Prices of plans, extra units and promotion are shown in the app in Kyrgyz som (KGS). New users get a free 30-day trial.
8.2. Payment is processed by the OctoPay payment service and banks of the Kyrgyz Republic. The Service does not receive or store card or bank account details.
8.3. A purchase is applied after the payment service confirms the money was received. There are no automatic charges: renewal is a new payment.
8.4. If a payment is confirmed but the purchase cannot be applied (for example, the role has changed), Support arranges a refund. A paid period that has been applied is not refunded, except where required by law.
9. Intellectual property and content
9.1. The Service, its design and code belong to us. Copying or automated collection of the Service's data without permission is prohibited.
9.2. By posting photos and texts you confirm you have the rights to them and allow the Service to show them to other users as part of its operation.
10. Liability
10.1. The Service is provided "as is". We aim for uninterrupted operation but do not guarantee it and are not liable for interruptions caused by third parties (telecom, hosting, payment and mail services).
10.2. We are not liable for losses arising from relations between users, including non-performance of a transport, damage to or loss of cargo, and non-payment.
11. Changes
11.1. We may change these Terms. A new version is published in the Service and accepted by the user at the next sign-in. The Service cannot be used without accepting the new version.
12. Governing law
12.1. These Terms are governed by the laws of the Kyrgyz Republic. Disputes with us are settled by negotiation and, failing agreement, by a court of the Kyrgyz Republic. If the Russian and English versions differ, the Russian version prevails.
13. Contact
[email protected], the "Support" section of the app.